Frequently Asked Questions
Everything you need to know about your Vape Cloud experience.
How long does shipping take?
Orders are typically processed within 24 hours. Standard shipping takes 3-5 business days, while expedited options are available at checkout for faster delivery.
What is your return policy?
We offer a 30-day return policy on unopened and unused products. Due to hygiene standards, we cannot accept returns on e-liquids or used coils once the seal is broken.
How do I verify the authenticity of my product?
All hardware sold at Vape Cloud features a unique scratch-off authenticity code on the packaging which can be verified directly on the manufacturer's official website.
Do you require age verification?
Yes, in compliance with federal law, all customers must be 21 years of age or older. We use a secure third-party service to verify your age during the checkout process.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as secure digital payment options like Sezzle for interest-free installments.
What should I do if my device is leaking?
Leaking is often caused by an improperly seated coil or overfilling. Ensure all seals are tight and refer to our online 'Troubleshooting Guide' for step-by-step assistance.